Refund & Cancellation Policy

This policy explains how to cancel a FableCut subscription, when a payment can be refunded, and which credits come back to you automatically. It forms part of our Terms of Service. Payments are processed by Razorpay.

1. Cancelling a subscription

• You can cancel at any time. Open Settings → Billing and choose Cancel subscription (or Manage billing, if that is the option your account shows).
• Cancellation takes effect at the end of the billing period you have already paid for. You keep your plan, its monthly credits and its limits until then, and you will not be charged again. When the period ends, your account moves to the Free plan.
• Cancel before your renewal date to avoid the next charge. Renewal payments are not refundable (see section 2).
• If you plan to delete your account, cancel your subscription first so that no further payment is taken.

2. Refunds for payments

We will refund, in full, a payment that you ask us to refund within 7 days of making it, if it is either of these:

• a credit pack, and you have not used any of its credits; or
• the first payment for a subscription, and you have not used any of the credits it granted.

These payments are not refundable:

• subscription renewals after the first payment;
• credits you have already used on generations that completed;
• the unused part of a billing period after you cancel (you keep access until it ends);
• requests made more than 7 days after the payment; and
• credits that remain in an account when it is deleted.

3. Credits returned automatically

If a generation fails, is interrupted before it finishes, or is blocked by the AI provider’s or our safety checks, the credits held for it are returned to your balance automatically. You do not need to ask. They go back to the part of your balance they came from, so a returned pack credit is still a pack credit and does not expire.

A generation that completes is charged and is not refundable, even if you would like a different result. You can regenerate a shot within your plan’s limits.

4. How credits expire

• Monthly plan credits refresh each month. Unused monthly credits do not add up from one month to the next.
• Credit pack credits never expire. They are used after your monthly credits.

5. Asking for a refund

Email support@fablecut.com from the address on your FableCut account, within the 7-day window. Tell us the date and amount of the payment, and include the Razorpay payment ID or receipt if you have it. We review each request and reply by email.

An approved refund is returned to the original payment method. Please allow up to 7 business days for it to appear, depending on your bank. When we refund a credit pack or a first subscription payment, the credits it granted are removed from your account, and a refunded subscription ends straight away.

6. Payment problems

If you were charged but your credits did not appear, or you were charged twice for the same purchase, email us straight away. We will apply the credits or refund the payment. The 7-day window does not apply to a charge made in error.

7. Your legal rights

Nothing in this policy limits any right you have under the consumer protection law that applies to you.

8. Contact

Questions about this policy: support@fablecut.com, or see our contact page.